COVID-19 PANDEMIC
Shipping & return issues you may concern about Coronavirus:
It’s been a challenging start of a new year, we would like to thank you for being with us.
Orders will be delayed due to Coronavirus outbreak, it may take more time for the order delivery, kindly suggest you wait in patience. And, we have confirmed that delivery has been affected in many countries.
My order has not been shipped yet. I am a bit worried. I want to cancel my order. What should I do?
Dear customer, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.
If you do not want to receive the order any more, you can request to cancel it on order detail page. Please kindly wait for the seller to respond, If the seller does not respond within 72 hours, the order will be automatically cancelled.
My order has been sent out. I am a bit worried. I don't want it anymore. What should I do?
Please note that the package of the order is in transit and it could not be cancelled now. If you do not want it, you may try to return the package before its acceptance. When the package was on its way back to the seller, you can open a dispute for a refund.
Besides, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.
Note: Due to Coronavirus [COVID-19] in China and the World some shipment maybe delay. For those who had already ordered we will keep you inform the update. Sorry for the inconvenience. Thank you.